Ordering Policy

All meal prep orders must be placed before the weekly ordering deadline to ensure proper preparation and inventory management. Orders submitted after the deadline may be delayed or moved to the following week based on product availability.
 

Hood Preps reserves the right to limit quantities on select menu items during high-volume periods.
 

Payment Policy

Full payment is required at the time of checkout unless otherwise approved for corporate or contracted accounts.
 

Accepted payment methods may include:

• Credit/Debit Cards

• Online Payment Platforms

• Approved Business Invoicing

Orders will not be processed until payment has been successfully received.

Pickup & Delivery Policy

Customers selecting pickup are responsible for retrieving orders during the designated pickup window. Orders not picked up within the allotted timeframe may be discarded due to food safety regulations.

For delivery orders:

• Delivery times are estimated and may vary due to traffic, weather, or operational demand.

• Customers are responsible for providing accurate delivery information.

• Hood Preps is not responsible for failed deliveries due to incorrect addresses or unavailable recipients.

Corporate and bulk delivery schedules will be coordinated directly with the client.

Meal Freshness & Storage Policy

All meals are prepared fresh and should be refrigerated immediately upon pickup or delivery.

Recommended guidelines:

• Refrigerate meals upon receipt

• Consume meals within 3–5 days

• Freeze meals if storing longer than recommended

• Reheat meals thoroughly before consumption

Hood Preps is not responsible for meals improperly stored after delivery or pickup.

Refund & Cancellation Policy

Due to the nature of prepared food products, all sales are generally final.

Refunds or replacements may be issued under the following circumstances:

• Incorrect order received

• Missing items

• Food quality concerns reported promptly

• Delivery issues caused directly by Hood Preps

Cancellation requests must be submitted before the weekly ordering deadline. Orders already in preparation may not qualify for cancellation or refund.

Subscription Policy

Customers enrolled in recurring meal subscriptions authorize Hood Preps to process scheduled recurring payments based on the selected subscription plan.

Customers may:

• Pause subscriptions

• Modify meal selections

• Cancel subscriptions

provided changes are submitted before the designated cutoff period for the upcoming week.

Food Allergy Disclaimer

Hood Preps prepares meals in kitchens that may process:

• Dairy

• Eggs

• Seafood

• Nuts

• Wheat

• Soy

• Other common allergens

While precautions are taken, Hood Preps cannot guarantee that meals are completely allergen-free.

Customers with severe allergies are encouraged to contact Hood Preps before placing orders.

Nutrition Disclaimer

Macro, calorie, protein, carbohydrate, and fat estimates are approximate and may vary slightly based on ingredient sourcing, preparation methods, and portion adjustments.

These values are provided for informational purposes only and are not intended as medical or dietary advice.

Corporate & Bulk Order Policy

Corporate, school, athletic, and bulk meal orders may require:

• Advance scheduling

• Minimum order quantities

• Contract agreements

• Deposits or invoicing arrangements

Custom pricing may apply based on:

• Volume

• Delivery frequency

• Packaging requirements

• Menu customization

Conduct & Service Policy

Hood Preps is committed to maintaining a respectful, professional, and positive environment for all customers, staff, and partners.

Abusive behavior, fraudulent activity, or misuse of services may result in refused service or account suspension.

Community Commitment

Hood Preps believes healthy food should be accessible, convenient, and consistent. Through partnerships, meal support initiatives, and community-focused programs, we remain committed to serving our customers with integrity, quality, and care.

Contact Information

Hood Preps

📧 Email: hoodpreps@gmail.com
📞 Phone: (318)617-3272
🌐 Website:www.hoodpreps.com